Unacceptable service from Woolworths online

Disappointed and angry with the service and feedback from Woolworths online. I made a order on the 14 July which was subsequently cancelled by woolworths as they said they couldn't fulfill the order due to the unrest in KZN. Totally understandable and I didn't have a problem with that. When I checked my credit card at the end of July the funds still had not been reversed. So I contacted Online and was then informed that they would escalate the matter with my bank and within 2 working days the money would reflect. It's now been almost 2 months, several calls and emails later and nothing! Absolutely shocking and the agent Che Rodriguez said she would sort it out. I have heard nothing about back from her or Woolworths online!