UNACCEPTABLE SERVICE FOR NOT UPDATING THEIR RECORD

I am dissapointed with Woolworths. My account have been paid up in 2013. I have been to the branch in southgate who referred me to Head office. Head office sent me back to the branch who was so unhelpful. It is now two years later and I now get regular messages from a company named NDS for collections. This is so unprofessional from Woolworths who have not updated their records when I made payments in 2013. If they appoint tracing agents they must also look at their records as this is unacceptable and I will not trust them anymore. It will even be perfect if they can respond to my husband who have been calling their call centres to make this accounts paid up. It was easy for them to take the money but difficult to close my account. This is really not acceptable. As one of the biggest retail stores I am sure they can hire the correct people to provide customer service.