Unacceptable service

<p>Our daughter gave us for Christmas a Woolworths gift voucher (card ********** ********** 56) purchased from the Cardlestone Mall on December 9th. When we tried to use it on December 26th at the Ballito Mall store, we are told that it did not have any funds. The very helpful supervisor tried several times to call your head office and finally concluded that the gift cards department was closed and asked us to come back on the 28th. We returned on the 28th and the same happened, there was no one available at head office to help! We are now scheduled to return on Jan 3rd. However, we would like to issue a complaint about the issue of a card without funds (you could call this theft?) and the unavailability of anyone to help about such an event over the festive season! Surprisingly unacceptable for Woollies!</p>