Unacceptable Service

As I understand, this company does not seem to bother with responding to clients however I felt it necessary to express my dissatisfaction which I will continue to do on each platform available until someone addresses this appropriately.

Three weeks ago I app**** for a store card, the consultant was friendly and ensured that the process was a seamless one. I was told I could collect my store card from any woolworths store provided I bring along my ID document. A week went by and I decided to visit the branch in Clearwater mall. I stood in a queue for approx an hour with my pregnant wife who at one point almost fainted, only to be told that they cannot issue me with a card and I will need to visit the Rosebank store once again to collect my card... Please keep in mind I am not a mall rat and I do have better things to do with my time and weekends than spend it in a mall let alone a woolworths store each and every weekend. I mustered up the courage today to drag my family and I to the Rosebank mall where I decided I would collect my card... I was greeted my a rude, unfriendly, ill mannered consultant who assumed I owed her some form of reimbur*****t for asking for my card... after waiting for her to finish what ever she was so busy with (GOD knows what that was) I was told that the printing machine is not working and I could not collect my card... after kicking up a small fuss, I was asked to go for lunch and return, this would ensure HO had sufficient time to sort out a printer. I left and returned 3 hours later hoping to collect my card without any hassle or issue... lo and behold, I was made to wait an additional 45 minutes whilst the consultant spoke to someone at HO to sort out the issue. This was not working and I asked that my application be cancelled to which the lady now tried her best to get me a temporary card in the interim. This is a major inconvenience for myself and family. I wish to be compensated for this lack of service and the distress that I had to endure during this period... if this conpliant is not reasonably resolved within 5 days I will lodge an official complaint with the financial service ombudsman...