Unacceptable hours of unprofessional

Dear Sir/Madam, I am writing to express my extreme disappointment and frustration with the service I received from Woolworths Dash yesterday. I placed an order with the expectation that it would be delivered between 1:00 PM and 2:00 PM, as we had to leave shortly after 2:00 PM to attend a wedding out of town. At 2:00 PM, the delivery time was suddenly changed to between 2:00 PM and 3:00 PM without any prior notice. I then attempted to contact customer service. During my first four calls, each consultant asked me for all my details and the full explanation of the issue. However, after providing all the information each time, I was simply transferred or placed back into the queue, forcing me to repeat my situation again and again to a new consultant. This was extremely frustrating and time-consuming, as no one seemed to take ownership of the problem or assist in resolving it. After multiple attempts, I was eventually told that I should cancel the order. I explained that I was unable to cancel it on my side and was assured that the consultant would cancel it for me. However, this was not done, and I received no refund. I then had to call yet again, only to be told that nothing had been cancelled and that nothing further could be done. I contacted the Bloemfontein Preller store directly and was informed that all their orders had already been dispatched, and there were no outstanding orders at the store. Shortly thereafter, I received an email stating that my order had only then been received and was being prepared — more than two hours after the original delivery window. After another follow-up call, I was told the order would now be packed. By this point, we had already left for the wedding in another town and were no longer at home. I requested that the delivery be redirected, but this was not handled effectively. About 30 minutes later, the delivery driver called to say he was outside our gate. This entire experience has been unacceptable. The lack of communication, poor customer service, and failure to resolve the issue in a timely manner has caused significant inconvenience and frustration. I expect a full refund and an explanation as to how this situation was handled so poorly. Kind regards,