Unacceptable Foundation Sample Experience at Woolworths Northgate

I visited Woolworths Northgate today and requested a sample of the WLab foundation, as I have been struggling to find the correct shade for my skin tone.The consultant provided me with what can only be described as an extremely poor and unusable sample. Instead of a proper, hygienic, and practical portion that would allow me to test the product properly, I was given a small container with a messy, uneven smear of foundation stuck to the sides. There was barely enough product to apply, let alone assess coverage, shade match, or finish. This experience was disappointing for several reasons: • It did not allow me to properly test a product I am considering purchasing. • The presentation felt careless and unprofessional. • It did not reflect the standard of service I expect from Woolworths, especially within the WLab beauty range. As a customer, I expect that when I ask for a sample particularly for something as shade sensitive as foundation it will be provided in a way that is hygienic, usable, and helpful in making a purchasing decision. I would appreciate it if Woolworths could address this with their in store beauty consultants to ensure better service and consistency in the future.