Unable to purchase online daily deals food order

Good day

Over the past weekend I made several attempts to purchase my online grocery order before the 'daily deals expiry' date 21 January 2018, however, every time I tried to finalise and purchase the order using my Woolies account card the site advised me that I was unauthorised to use that card. I eventually called your Online shopping call centre on Sunday 21 January 2018 where the consultant advised me that he was experiencing the same issue when trying to make the purchase on my store account. He could not advise me as to why and transferred me to financial services. The call was cut before I was successfully transferred so I called back again and was transferred from customer services to financial services.

I spoke to a lovely consultant (whose name, unfortunately, I can't remember), she confirmed that there were no issues with my account and that I had sufficient funds in my account. She placed me on hold to discuss the situation with her Team Leader. The consultant then returned to the call to advise me that there was no current system issue and that its possible that because I am trying to make the purchase using my cellphone I should reboot my phone and try again. I advised her that I had previously rebooted my phone for other reasons and that I doubt that that has anything to do with the situation. The consultant advised that she would give my details to her Team Leader and the matter will be investigated. I have yet to hear back since.

A couple of hours later I tried to make the purchase from my PC at which point your site wasn't even giving me the option to select a mode of payment.

Please advise what the exact issue was? I was trying to make a grocery purchase for my father who is a pensioner and I have now lost out on some great discounts.

Account number: ********** ********** 68 Please contact me via email only.