Unable to execute a simple request

My Woolworths account number is; ***18 03943. I’m buying a property, they need my proof of residence with my new surname and my new address. Woolworths is the only organisation that I owe and they can confirm my proof of residence. I sent all the necessary documents before the day the statements were sent. To my surprise Woolworths chose to change only my address. I’m requesting Woolworths to please send me a statement reflecting my new details. I’m told I must wait for the next statement that will be sent on the 11th of February, I made a follow up request yesterday 12th January and my request is falling on deaf ears. Should I wait for the whole moth and delay a process of buying the property because of this? I have explained to more that one person why I need this statement to reflect my new details, saidly, I’m being sent from pills to post.

Does this mess that a big organisation like Woolworths can not make an exception for a customer who has never given them problems before? My account is up to date, I’ve never given Woolworths a reason for them to fail to meet half way with just a press of a button and a statement can be reprinted? Just re-print one statement with my new details? Is it too much to ask? Thank you.