Unable to close a Account with Woolworth

REK ***13 9318 MRS E. A. van der Westhuizen We decided to pay and settle all our outstanding accounts and to be live deb free. Our problem starts with Woolworth at Key west branch when we want to settle the account and they said that we cant pay because there is a debit order that must go off and if we pay now we will lose the R759 because Woolworth won't give our money back. We waited for the order to be deducted from our bank account, after we battled for a week speaking to differ departments. eventually we got a phone number to phone and this lady give the final amount to settle the ac. count. They assured that the account was closed now and know other moneys was outstanding. Now we get statements that we own them R223 and they can't close the account till we settle the amount. We phone the accounts department and spoke to James he insist that we pay the outstanding amount, he got tired of us and drop the line. I want to know how to get rid of this account, we not using the card because we was under the impression that the account was closed, this is what Woolworth conduct their business, to unfairly interest on the account and collect conveniently money from us without giving any service to me. Carl van der Westhuizen