Tygervalley - Bad service, no reply, no help, money *****ers

<p>I brought my mom's phone to Woolworths Tygervalley in February 2017 and the person who assisted me is Heinrich. My mom bought the phone in December 2016 and she only used it within this month as the phone started freezing. She brought it in and Heinrich decided to fix it but ended up flashing the software on the phone. Then it required the Google email which was synced to the phone but my mom, being the old lady she is, couldn't remember the details of the Google account. Heinrich, said that they would fix it. My mom went in on 4 different occasions until eventually I told them to send it away. It has been a full month with no feedback. I have been the one calling to find out what's happening with the phone and no-one ever gets back to me or gives me any feedback. This has been a huge irritation!!! I have been paying for this phone and I'm not even using it. This is ****************!! Help me please..</p>