****ty service by Phuti at Mall of Africa store

It’s currently 20:09, I walked into the Mall of Africa store at 18:30 and queued then when it was my turn at 19:20, The cashier by the name of Phuti told us that we cannot exchange because we don’t have a slip/invoice. We had to go all the way to entrance 21 where we parked to charge a phone that has the invoice so that we can be allowed to exchange, another 5 Minutes wasted. We then came back at 19:30 and asked to see the manager and have waited since.

You have a clear policy at the back of your OWN till slip that says customers don’t need a till slip and I quote “ Should you not have a till slip, we will refund the item at the current system price on a refund card”. Mind you, I was not even asking for a refund! I just wanted to exchange my daughter’s school pants that I have been struggling to get in a size 8!

I have never felt so small in my life! The attitude on that lady is actually so appalling. You must take her to training for customer service training because that attitude.