Two days late and still waiting

I placed an order online and selected the delivery date and time as requested. The transaction was acknowledged by Woolworths. Since then NOTHING. No parcel; no message to explain the poor service. I've sent them three messages on their customer "care" line. Nothing!!! They look even worse when compared to other online clothing retailers.

I ordered items from Spree and Zando on the same day as my Woolworths order. Both orders have arrived on time and in perfect order. Well done, Spree and Zando.

You've dropped the ball Woolworths. No business can afford to be this complacent. To make matters worse, I elected to fill in their customer service survey, triggered automatically by my order, to register my total dissatisfaction with their service. PAGES of questions later, my frustration escalated to the point where I will now boycott Woolworths.