Turned a negative experience into a Positive one

I would like to give acknowledgement and appraisal to a gentlemen by the name of Franklin Samuels based at the Woolworths online call centre ( call centre ***) <br> <br> I personally feel that he possess leadership qualities and app**** first call resolution . He upheld the Brand by taking ownership of my concern , communicating with me regarding feedback without having being told to do that. Empathized with me and understood what my needs were.<br> <br> Thank you Franklin