Trying to get refund for Woolies Dash order not received!

I was overseas for work recently and placed a Woolies Dash order (over R1000 of food) so that my kids had the food they needed. A few days later, I arrived back home to discover that the order had never been delivered. It seems it was delivered to some other address - I had no missed calls or messages from Woolies Dash and no delivery. I logged a compliant and was told that the purchase amount would be refunded to my bank account. A few days later I received another email to say that my bank - Absa - required further documentation in order to do a refund but I could choose to receive a Woolworths voucher refund instead… To which I agreed. Days later no voucher had been sent, so I followed up and was told this would be escalated and attended to. Days later .. still no comms or Voucher, so I emailed again and was told it would be escalated… days later and still no comms or voucher, so I emailed again - this time I was told there is a technical issue with the issuing of vouchers and should wait for further info. It’s almost a month since I placed the order that we never received, and I am still waiting for a refund!!! This is the second time I’ve struggled to get a refund for goods not received from Woolworths Dash - this service is really poor and unacceptable! You are also not able to deal with one person to resolve the issue but get passed from person to person, with promises of resolution that do not materialize. Woolies quality and service has regressed so badly in recent years. I have been choosing to use Checkers, Spar, Jackson’s and other stores instead because they provide far better service delivery and better customer service than Woolworths. So disappointing. Woolworths is sadly not what it once was!