Truly disgusted by woolworths South Africa

I am truly disappointed and disgusted with woolworths South Africa. In 2019 my father, who is an elderly gentleman, went to shop at woolworths Newcastle mall. He purchased a few items, including a parcel of mutton worth about R100. Upon cashing out, the meat had fall on its back in the trolley and he did not notice it as the underside was black and the trolley is also black, i'd like to point out that the attendant who was packing his groceries also did not notice it in the trolley.As he walked out the store the pillars beeped and without even querying or or seeing what had happened the security guard just dragged him one side and put him into a room, he wasn't even given any courtesy or an opportunity to speak, yet he did overhear them talking about them receiving a compensation for "catching a shoplifter". He did go to court and after representations the case was dropped as they understood it was a case of misunderstanding. My father who is a well established businessman and the chairman of one of the largest charitable organisations in South Africa and considered a pillar of the community in Newcastle, was treated inhumanely. Even though we had a bad experience my dad decided to put it behind him and not take legal action against woolworths, as he was locked inside a room for hours against his will with no consideration that he's ill and requires insulin ever few hours. Fast forward to Tuesday the 15th of June 2021, my dad went to woolworths to pay his account which he had for many years, he was treated with disrespect and kicked out from the store, embarrassed and humiliated even though it was proven that it was all a misunderstanding. Im in utter shock and disbelief that woolworths would treat its loyal customers and a prominent member of the community in such a manner,not even apologizing or rectifying that this was in fact an honest mistake by an elderly gentleman where anyone could have gone through what he has yet you chose to deal with it in a barbaric and inhumane manner, proving to me that woolworths in a inhumane company that cares nothing for anyone but themselves. It seems like people need to know the true colours of such a company.