Trenery/Country Road Department -Exchange of Goods

I received a golf shirt for a gift. It was the wrong size and I've battled to get the right size at the Eastgate Woolworths. On Monday, the 26th Jan I drove to Sandton City to try and swop the golf shirt. I found a light blue golf shirt that was my size and went to the fitting room (where no one was monitoring). The shirt fitted comfortably, so I headed off to the till to swop the shirt. There are two till points, one of the till points was closed (it was 7pm). At the other till Vumani was serving a customer who had disappeared for a while, which held up the queue for a few minutes. He never called for assistance and he made very little intention to make assist me. Once he had served the other customer I explained that I wanted to swop the shirt. He said the shirt I had received as a gift was now being sold at 50%, and there were none my size. He said that he could not assist unless I had proof of purchase (I received this as a gift) and called the manager, Matabelo who said the same thing. I find this very poor indeed, as I really have no option but to pay the difference. I felt the customer service was very poor, and all I want is a shirt that fits me.