Treated like a *********

I'm so heartbroken, I bought a bag in October 2017 for R450 and the bag is now worn out. I lost my till slip but the cashier did swap my store card, so yesterday I to Woolworths at Musgrave to return the bag and they advised that I must go back to the store were i bought the bag from. So this morning I took time off work and went to the Woolworth in Durban West street the lady saw my bag and explained the story so she took my store card and check on their system and she saw the purchase after that she said they cant help me without the saw in label. They still had the same bag instore so i went and got her the bag and they said they can't be sure that i bought the bag from their store. So now I'm a *********.