Treat customers with respect and account for terrible service

Good day

I ordered items and got them on the 8th November 2024 at a Bears store as it is the selected pargo point closer to home. Upon collection I reported that my parcel was torn and the items had soil or dust so why must I get such appalling items. I never opened it but reported. From that day I have been take from pillar to post, when I follow up via email and social media. Note all that time no single call on updates from Woolworths lest I ask.

I just got a call with your customer service agent. At exactly 15:10 pm on Sunday 1 December 2024. She informed me to kindly return the items to the store for a refund or exchange. I then asked her what was the so called outcome for the warehouse investigation, her explanation says they say they packed the parcel well, the service provider who delivers said they would not leave a torn parcel so my question to her was then who is being blamed here for that?? Is it me? For surely woolworths cannot stoop that low to think I would intentionally tear a parcel bought for my son like what sort of finding is that? I'm very, very annoyed, worse than I was before. Investigation takes well over 2 weeks, and the outcome is such that the store is protecting itself as well as the provider. Then who tore my parcel??

I had to follow up severally, and to get such a lousy explaining is an insult to my intelligence. Can you get me an explanation that makes sense and have someone account for this than to make me the villain here.

I'm very, very angry. I have no issues taking the package back after my allergic reaction goes down, but such a tacky behaviour that's unacceptable for a brand such as your own. I asked her to escalate the matter because I was made to wait 2 weeks for a so called investigation couldn't I been told return the items from onset that a drag of a so called investigation?

You guys play with people hayiiiii😡😡

Regards, Nthabiseng Prudence Tsagane