Totally Pathetic Customer from Woolworth

Totally pathetic customer service from Woolworths!

I purchased flowers and chocolates on the 09-03-2020 to be delivered on 12-03-2020 for my fiances Birthday. Order did not arrive on the 12-03-2020 with time indicated in between 2pm to 5pm. I waited till 6:30pm then left for supper. Next day 13-03-2020 i called Woolworth to cancel. They said it was processed and i must wait 3-4 working days to get refunded. I waited till the 18-03-2020 and called in. The customer service agent said nothing was done by previous agent because she was missing my card information. That is a poor excuse cause they have my contact details and should have called me to find out more. I immediately asked for manage in charge to complain. The supervisor on shift called and apologized to me and said she will make sure my credit refund will be processed and as soon as its captured a email will be sent to me to confirm. Then i will get paid after 3-4 working days. To date i have not received any email or credit refund into my account. I tried calling in a few times yesterday and today holding on for about 30 minutes but no answer from customer service. This is totally pathetic customer service from Woolworth!!!!! #SupportLocal

Date purchased: 09-03-2020 Delivery date: 12-03-2020 Order number: o*** Cell no: ***