Totally Ignored - Worst online shopping experience

On 18th March I placed an order with Woolworths. On 30th March I emailed Woolworths to ask how to cancel the order but did not receive a reply, My bank informed me that the amount to Woolworths had not gone through. On 6th March I respond to customer service feedback email stating that I had received no customer service and that I wish to have confirmation that the order is cancelled. On 8th May I receive an email saying that my order and payment is being processed. On 10 March I received and email with the invoice to say the order is being processed. This morning I phoned Woolworths and basically was told that the customer services is currently closed and they were open from 8am to 7.30pm. I have been phoing from 8.05 am until now - 8.21am. This is the last time I ever buy from Woolworths online. To add insult to injury, I unpacked my red peppers I had bought yesterday and found one rotten in the pack.