Totally flabergasted with Woolworths and their complete lack of customer care and service

I went to your store on Malibongwe/Hans Strydom street on Sunday on 22/4/2018 to buy some items. When my purchases were all scanned, I paid with my card and received a text message on my phone that the purchase was authorized.

The pay station till then froze and the cashier just stared at me telling me this. I asked her what should happen now and she had no answer. So I waited for a few minutes and started getting agitated as I was tired and hungry and my time was wasting away.

I asked for the manager on duty, who came through and I explained the issue. I showed her the text message and she told me that Woolworths still need to confirm on their side. So someone else was on the phone at the front desk to head office. I waited and it must have been another 15-20 minutes with no communication to me and customers purchasing their items whilst I had to wait.

Eventually the manager came to me and I was livid and asked her what's the solution. She says that they need to ring up the items again and that I need to pay again. I told her that the Text message was proof. I told her that it is Woolworths problem if the till point froze.

I was angry that I had to pay twice but they would not let me take the items till I did. She told me that I would be refunded with the double charge within 24 hours. The solution was ridiculous and I was tired and had enough by then.

Two transactions went off my account that day, one for R327.53 and then again for R294.54, they didn't even check they the first purchase amount didn't match the second double charge that they did.

I am totally flabbergasted and I want my refund asap!!! Your problem has become mine and now you have taken extra money from me and not even refunded it. This is not customer service this is *******.

The manager contacted me about a week ago asking me for all sorts of proof so that I could be refunded. I had to sent text proof and even my bank statement. To date I have not been refunded and they do not care!!!!!!!