Total lack of service Woolworths customer care

Despite the fact that I do trust shopping at Woolworths, I need to air my views on feedback from their customer service!

Well, actually no feedback or service at all!

During December (27) last year, we were at the South Coast. I ordered a dash delivery to there. Unfortunately the name of the location we were at, were also the name of a location in Benoni.

I paid my dash order, and waiting for delivery, realized the problem. The delivery man contacted me and asked customer services to give me a call.

We agreed that the order will be returned, and the lady politely assured me that the credit of almost R2000.00 will be back in my account in 5 working days.

I waited, nothing was credited. I rang customer care on the 10th January. The lady said no request was forward. She recognized the problem, and again I was promised 5 working days ....

After 5 working days, I rang again. A very rude lady told me wait 5 days, then you will be contacted ...

On the 19th January I got a call, where I was requested to email my banking details as it was not on the system?

I immediately did that as requested , to email supp****. Again the 5 day promise .... with the consultant promising the Saturday is a working day.

On the 24 th January I wrote an email to customer services@woolworths. I got a standard recognition email back.

On the 26th January, I again email all the addresses to woolworths I could find ..

Up to now, a month later I am still waiting....

Would you be happy Woolworths is the was a debtors account owing you money to wait without response?

I cannot complain about service, as there is no service ....

How difficult is it to solve a problem and contact a customer?

I am very disappointed!