TOTAL DISREGARD FOR CUSTOMER CARE

<p>On the 8th July 2016, I went to our local River Square Mall in Vereeniging and requested customer services to try and find me a queen size in a particular duvet cover set, the assistant Ntombi took my details and said she will inform me as soon as she can locate one, true to her word, Ntombi found one for me at ****arney Mall and quickly informed me of the outcome and said it will take approximately 2 weeks to transfer the duvet cover. Almost 3 weeks later still no call from Ntombi, I went in to the store and demanded an answer, after following up with ****arney Mall branch, it turned out that Antonette, apparently the branch manager, had forgotten to dispatch when the request to transfer was done. Antonette needs to find me my duvet cover and transfer it to River Square Mall in Vereeniging asap and maybe take customer services a little more serious. I have proof of Ntombi's request for the transfer, so well done Ntombi for doing HER job perfectly!! </p>