To say the service is terrible would be an understatement.

I have been waiting for my Woolies dash order since yesterday, apparently the driver took the order back and I don’t even know why, I’ve called the call centre a million time and they keep saying they’ll get back to me, also they’re saying that they’ll refund me but it’ll take 5 days to reflect of which that will not work since that was my last money and we need food at home. My siblings went to bed on empty stomachs cause of this inconvenience and it seems to me no one cares. You guys are terrible people, what gets me more mad is that I spent my money on this but I’m the one who still has to keep on following up on you guys and I’m using my airtime to do so, I’ve spent over R200 airtime calling you guys and yet still I don’t even know if I will ever get my order.

I regret using your services and that was the last time using it. Also it doesn’t make sense why the customer can’t even contact the driver from their side, how do you expect the customer and the driver to communicate?

In conclusion: DO BETTER!!!! I don’t even wish this experience to my worst enemy.

I’m so mad and sad, stop treating your customers like trash man. It’s not right.

My order number is: o*** My phone is: ***

That’s if any of you guys have a little decency left in them to get back to me.