through bad service

<p>I've experienced a bad service where by I went to Southgate mall to collect my replacement card, as I received an sms to notify me of the collection . I arrived around 18:35 friday the 6th and I was approached by a lady and I asked her if this was the correct side for collection. She said yes and she asked if it's a new account or replacement : I said replacement a, she said there was no one to help me as everyone has gone home. Funny enough she asked one of the cashiers if she can help. Refiloe asked if I have an identity doc with me I said I have a drivers license she started giving me an attitude she said the company wants an identity. I explained to her that I received an sms that stated to bring either a green book, smart card or license. I left the store after a 19:00. I'm so not happy with this service and it's not the only store even in Norwood it's the same story when you go to the store. I've never experienced such a bad service. And Norwood used to be the best stores for me but not now cashier don't even greet the look at you as if your not going to pay.</p>