Threats by Woolworths Employee

Today we went to Woolworths Clearwater Mall for shopping. We took some shoes and went to the till to pay for them. The cashier advised us that the Store Card is declining and asked us to go to the Customer Service Desk to find out why.

We got to Customer Service and a call was made where it was confirmed that the Store Card is blocked because there was ********** transactions that took place in December which we were aware of. A new card was requested and we even asked for a temporary card so we can make the purchase but we were told it is not possible.

We took back the shoes and left. After some time I got a call from the store, a lady by the name of Pumza accusing me of taking the goods and asked me return to the store to show them where we left the goods and I agreed. When I realized that I wasn’t gonna make it in time before they close, I then called to arrange to come another day but this lady was not available.

She then called me after getting my message and left a voicemail message telling me that she has my details and knows where I stay, she will send the police to come and arrest me if I don’t return the goods. I was extremely shocked because she is accusing me of something I didn’t do and keeps on insisting that that I took the goods. Later at night I get a call from someone who says they are calling from the Honeydew Police Station telling me I should return the goods I took from Woolworths because the store has given me enough time to do this but I haven’t.

How do I return something that I didn’t take? How can I take something that I was willing to buy and pay for? We’ve had this Store Card for more than 15 years and we’ve been loyal customers of Woolworths throughout and to be accused of theft and threatened to be arrested is not acceptable.

I need to know why am I being treated like this and what options do I have to take this further because it’s defamation of character.