This is not what you call service.

I opened a account with Woolworth's in November 2019 - I went to Woodlands Mall to get my temporary card, I asked Woolworth's to deliver a card to my address - 3 months later, i still haven't received my card, so i queried the request with customer care, and they asked if they can delivery my store card to the closest store to me, which i agreed and asked if they can deliver my card to Woodlands Mall, Today when i want to buy a few things, I was told, i wont be able to use my temporary card and they cant provide me with a new temporary card. ITS BEEN 10 MONTHS NOW. So each month i need pay my account with the the SAME ACCOUNT number, but sorry you won't be able to buy new thing!!!!! THIS IS NOT TREATING CLIENTS FAIRLY!!!