This email is a compliment for your staff member Debbie Matthews Kenilworth Centre branch Yahoo / Sent

I bought a pack of those 2 hole chickens at Woolworths Waterstone Villiage on the 7th March as I was in the Area.

Monday late afternoon I took out the chicken from my fridge to cook it for supper, and got this bad smell and rather decided not to open the packet and instead return it to the store and take a other bag of Chicken.

Tuesday morning I called your Woorlworths Kenilworth Branch and Spoke to Debbie Matthews and explained to what happened and asked her if they will allow me to exchanged it at this store as I am closer to the Kenilworth store and cant go all the way back to Waterstone.

From the moment I spoke to her I heard the compassion in her voice she firstly apologised for my bad experience I encountered ,even thou it didn't come from there store, she said I can gladly come and exchanged it and she will assist me.

Upon entering there store I spoke to her and she greeted me with such warmth, and again give her apologies without ANY hassle or questions she took the bad chicken from me and I took 2 fresh chicken

Please can you give her this compliment for her outstanding customer service, Your store really have a special lady and would really hold on to her as you dont get a lot of those people that really display excellent customer service anymore.