They should rename their customer service department to customer disappointment

I purchased jeans from Woolworths that had quality issues. Despite filing a complaint, their customer service took nearly a month to respond—by which time I had already discarded the unwearable item.

While they eventually asked me to return the product for assessment, the “delayed resolution” and lack of proactive assistance left me frustrated. A retailer of Woolworths’ reputation should prioritise “timely solutions, especially when a customer receives a defective product.

I hope they improve their complaint handling process to prevent others from facing similar disappointments.