There is NO difference between Woolworthworths and another store!!!

I purchased the buy two & save pizzas from Woolworths. I used one on the day of purchase & the other one I planned to use on the day before the use by date. However the second pizza was green & mouldy. I contacted the Woolworths customer care & I was told that it would be investigated & feedback relayed. Feedback was relayed via email on the 19th of April 2018 advising that I would receive a refund via sms (ref ********** 637037****). This never came through. I have sent two email advising this & I have still not received any response. I phoned the customer care again on the 10th of May 2018 & I was promised feedback. To this date I have received no response nor refund.

I have had queries with Woolworths before but was satisfied with the investigation, feedback received. This time I am deeply disappointed by the bad customer services that I have received. Seems like Woolworths has become just an aerage store driven by quantity rather than quality!!!!!