The worst service ever

I placed an order on my Woolworths app on 18 December 2025 , I selected priority delivery and paid an extra R85 for my order to be delivered on 20 December 2025

To date my parcel has not been delivered, however the courier has marked it as delivered, when I go into my woolworths app it shows delivered , so far I have phoned out 50 minutes of my airtime trying to get this resolved with very little help from your call centre staff, eventually yesterday I asked to speak to a supervisor. No one seems to understand the importance of me receiving my package as I have Christmas gifts in the order.

Daneke (Supervisor) advised she would call me back today if she gets some sort of feedback, its 09:20am maybe she has not started yet but no call received yet.

I have called Skynet yesterday as well, the call centre agent also couldn't give a damn , her response to me was the driver took the parcel Saturday , did not deliver it and took it back , yesterday he did not take the parcel for delivery , when I explained to her how important that parcel is I could hear the irritation in her voice. I tried calling 4 times this morning , no one answers their calls at Skynet.

Now you tell me , Woolworths that prides itself in quality is this the quality service you give your customers.

And why did I pay extra for priority delivery if I still have not received anything.