The worst customer service experience at Woolies!!

I app**** for a new account on 17/09/2024 and followed up with an ID verification a few days after. Everything was fine and I awaited the outcome. I have since been calling at least twice a week to follow up on my application but i get told that "we will escalate your application" and then nothing happens afterwards.I called this week earlier and got the same old escalation story, however, I missed a call from one of your agents because i could take calls while busy with clients at work. The voicemail literally said: "Hi this is James I'm calling you from Woolworths Financial Services and it's regarding your application, Should you require further information you may call us on *** and our office hours from 8:00 till 4:30. Bye bye" I called again after an hour or so to find out what the phone call was about since I was left with such a vague voicemail. The person I spoke to told me that he will ask the guy who called me to please call me back and let me know why he called. That was on 08.10.2024. No call has been received. I decided to call on 10.10.2024 around 14:30 only to be told that "oh ma'am unfortunately there was an error on your application and we need to cancel it and you must go to the branch to do an application there". I have never felt so hurt! So had I not called, no one would have bothered to let me know? I only found out about this error because I called? And on top of that, I now have to re-do the whole thing at the store? Do you know how far Woolies is from where I stay? So I need to do it all over again? Wow!! I am very angry, hurt, disappointed by how I have been treated by Woolies. I did everything right and they couldn't even bother sending a courtesy sms/email/phone call to keep me updated, especially when the mysterious error occurred. I am HURT!! The level of unprofessionalism I have encountered is beyond me. Woolies is supposed to be top tier in SA but unfortunately I cannot say I received at least the bare minimum service from you. UPDATE 11.10.2024: I got a call from them apologising about the displeasure but also, to tell me that I CANNOT re-do the application at least for a month because the application in question affected my credit score. So they basically messed with my credit score only to cancel my application??? I am so numb and defeated. "Woolies is the best" my foot!!! Ya'll are nothing but unprofessional & arrogant bits!!! Your service is ***!!!!