The worst customer service and unreliable staff - Do not shop in Woolworths ROSEBANK !

<p>I recently purchased a dress from Woolworths in Rosebank, the dress was an expensive summer dress which was a gift to my partner. After a wash the dress had shrunk by more than 2 sizes and therefore did not fit my partner again. I took it to the Woolworths within the mall of Africa where they were helpful however told me to go back to rosebank where i purchased it as they could track the purchase and assist me. I then went to Woolworths in Rosebank and had to beg the staff at Country road for assistance as they were too busy having a converstaion while a line had formed infront of them. Once a sales person finally decided to ask how she could assist she told me that she cant help me and then walked away. I then asked for the manager who slowly strolled and then told me the dress should not shrink and she doesnt know how which was irrelevant. She then told me that she would ask her boss fo assistance as she wasnt sure what to do. She took my details along with my partners and ensured me that she would call me back and it has been a week with no return phone call and no follow up. I called the store again today and Grace Manyani the manager told me that she told another staff member to contact me and that was it still no progress on my dress. </p> <p>The service is terrible , the manager is rude and does not know how to do her job and overall is a terrible experience and i plan to never shop there ever again. As a frequent woolies customer i am disgusted with the service levels. </p> <p>I do hope that a member of woolworths contacts me and sorts this situation out.</p>