The most pathetic service ever received from Woolworths online store & delivery services

I placed an order on the Woolworths online app on 11 May requesting that the order be delivered on 12 May between 8 -10am. To date it is approximately 15:24 on 13 May and the recipient of the order has still not received the order. I paid almost 1000 for the goods including a delivery fee. I made several calls to the call centre and even spoke to Store Manager-a Mumsy- at the Sandton store - I have no words. *********** is an understatement to describe the pathetic services I have received from Woolworths. How can we rely on your *********** unprofessional services when you take people's money but don't deliver the goods??? A joke was the store manager telling me that the driver told her that the recipient of the order rejected the order!!!??? I constantly kept in contact with the recipient of the order to confirm if she received the order and nothing was ever received by her. If he did attempt to so call deliver it, did he really expect the recipient to be at her office park at 8pm?? That is nonsensical. I requested the specific time slot of 8 - 10am on 12 May since the recipient is available at this time to receive the order. It was her birthday and Woolworths *****ed it up royally.Why are your time slots on the app when you cannot keep to it. Pathetic, just absolutely pathetic to say the least is my opinion of Woolworths and their online food & delivery service! Hell I was even told that the driver was on his way with the order on 12 May at around 1pm??? With an imaginary order possibly??? Train your staff to be more competent to handle orders IN TIME and not be dishonest about delivery being made when it has not to date, even though it was paid for in good faith! Wake up Woolies and smell your own coffee before your biscuits are gone! Take some pointers from the Checkers SixtySix app and professional, timeous service provided.