The customer is seldom satisfied.

I am still waiting for a reply from my email to head office in connection with trying to purchase winter linen from the store at the Garden Route Mall. An automated response was all that I have received and my subsequent follow-up mail remains unanswered. I was looking for brushed cotton winter bedding. Unavailable in the store or online, I was told to try to find the product elsewhere - which I did. I don't want to be told to go to another store if I make the effort to travel all the way to Woolworths. But I think the store is becoming complacent. Often the shelves are not well-stocked when the stores open. Often one has to fight a way through crates and bodies who are trying to stock the shelves. The last straw was last Wednesday as we approached the till as the only customers. We waited as 2 staff members were chatting while finding small change for another making some or other purchase. I patiently waited to be attended to - and asked if they would be much longer with their game. The rude reply from the teller left me speechless. So much so that I almost left my trolley at the till and walk out. I told the teller that the correct reply to me would have been..."I am sorry to have kept you waiting. Good morning" I mentioned the incident to a manager on the floor, but did not feel like further wasting my time. It's a pity that Woolworthsa won't een see this review