THE CHANGING TIMES

Good day Woolworths financial team

I need assistance with regards to the below matter : Last month ( 15/06/2020) i made a call to woolworth financial department requesting banking details , account balance , minimum amount due and a account reference number to make payment for MY MOTHERS ACCOUNT well i was given the best excellent service and i made the payment in MY MOTHERS ACCOUNT STORE CARD ,i guess nothing went wrong there ...Well on Friday 17th of July 2020 , i called the woolworths financial department in need of assistance ...To check if the amount was received and what is the balance on the account and if they will be able to forward through the monthly statement of MY MONTHERS account into my email address ..I was told that it won't be possible as the account does not belong to me it belongs to my mother ... I did not understand if last month I was given full information ,now that i want to check the outstanig amount and make a statement update I am told that the account does not belong to me ??? BELOW ARE THE REASON THAT I EXPLAINED to the person who was assisting me ... ( I will email her name ) 1st Woolworth is a well known brand with good strategic management during these world pandemic rules and regulation of companies are mendaded to accommodate the smooth running of any business ..Well my Mother is 65 years of age meaning she is not allowed to go to the shops and make payment 2nd She has been stopped going to work due to her age and her health conditions3rd she has not being receiving UIF money from her employers meaning i must take up all of her account and pay them 4th She does not have airtime , nor money to make phone calls as she is an old person she does not accept to give her ID number over the phone so she won't confirm her details over the phone 5th I do not stay with my mother , as her daughter i hardly see her with the new regulation's 6th I use my work company land-line just to communicate with her ... Woolworth is not the only account my mother has but WOOLWORTH was the only outlet that failed to understand my mother's current situation ... Please tell me , where is this system failing us ... WHO IS FAILING HERE , the customer who is willing to pay or the creditor that is not willing to accept payment ?

Kindly provide us with a stable solution ...