The call center agents think you must be their submissive

The call center agents think you must be their submissive. When they call you, you must be readily available. Up to date, I still await a manager or representative to call me regarding the level of service received from the various agents who contacted me. The stores can not assist either. You have to call the head office, which isn't of NY assistance, OR you have to email, which you get no response. One example: This year, I'll be married for 12 years, I've sent them my marriage certificate, but they can not use PDF files. Re-shuffle your call center agents, and let them have communication skills training and elocution classes.