Terrible Woolworths Online Service.

I am having the worst service with Woolworths Online. Would definitely NOT recommend ordering from them online. I placed an order on the 20th of February and ordered from another online shop on the same day. My order from the other retailer arrived within 2 days. It is now the 5th of March, and still nothing from Woolworths. I was told the order would arrive before the 28th of February. Call center is pathetic, there is no answer. They phoned me to confirm my address, and still nothing. I live about 30km from the nearest Woolworths store, so can't seem to understand why the order can't be delivered within a reasonable time? I am super dissatisfied with the customer service. I can't track my order, nothing. So, no more Woolworths for me.