Terrible Woolworths online purchase

I went to Woolworths online 03/07/2020 to place an order of R2 037.00 I was so excited I wanted my order because this was my birthday present to my self as I was celebrating my birthday in June. An email was sent to me with order number saying my order will be delivered 10-14 July.

On the 4th July someone from Woolworths financial contacted me to confirmed my order, for security reason as I had used my store card for payment. On the 8th I went to Woolworths Pinetown to pay full amount of order because I did not want my card to accumulate interest. To my surprise my account was still seating at a balance of nil, which was a shock because my order should have been processed by this date and be on transit. Either way I made a payment and now my account was seating with a credit I knew once my order is processed it will set off automatically.

On the 16th I contacted Woolworths online asking about my order that was now 2days late no body knew what the hell I was talking about and she put me back online. A second consultant took my call she said my order was not processed and I must speak to Woolworths Financial she will put me through. Guy who took my call from Woolworths Financial said it was online department query I had to speak to them I told him they are the ones who put me through to him. I must have been on the phone for over an hour without anyone having a clear answer as to what happened to my order. A lady who said I must give her 30 to an hour to investigate she will get back to me, she never did get back to me instead someone from Woolworths Financial contacted me to confirm if I placed an order of R2 037 online I said yes. I told her I am not happy with their service someone had already contacted me on the 4th to confirm if I placed an order online. She apologized.

On the 17th I contacted Woolworths online again they said apparently they were told not to process any order from my card by whom I don't know. She said this needs to be resolved by Woolworths Financial, she put me through to them. When a guy took my call I was angry with this poor service I asked them to refund me the credit amount that was seating in my account. Friday evening I received an email saying my order is being processed. Yesterday my money was refunded into my account.

I am so disappointed with Woolworths I wanted that order so badly as it was a birthday present to myself. That was a terrible experience I had from first time online purchase.