Terrible Woolies Dash experience

I regularly order from Woolies Dash as I often travel for work and want my family to be well stocked when I'm away, last week I ordered twice and after the first delivery I noticed that a few of the items were expiring by the next day. I contacted woolies and got a call from someone to say that someone else will contact me, no one did so we had to consume the products quickly, I then got my second order a few days later and the cut fruit medley was expiring on the same day. I escalated via email again asking Woolies to correct it urgently there was an email response and again nothing happened. It's now 2 days later and no one has done anything. The online shopper made contact over both occasions when the delivery was being prepared to discuss substitutions which is another issue, there are often items out of stock UT doesn't show when ordering, then the shopper keeps messaging for substitutes... it would be easier to just go to the shop myself in that case. So if the shopper was able to ask for substitutions then surely she could have said the stock is expiring do I still want it. This is extremely poor service, poor escalation process and neglect from Woolworths management. It is such a waste of time and money to get groceries expiring within a day.