Terrible voucher service

I bought a voucher in December on my account for my mom for Xmas, when she attempted to use it the card was empty. Amazingly there is no phone number for the Woolies voucher team hence I had to email for a week before I even got a response, even with a response resolution was not forthcoming hence I gave my mom the cash instead. I then requested that my account be credited, they flat out refuse to do so. To date I still don’t have my account credited nor do I have my voucher with my money yet I must still pay my account. I will be paying my account in full and closing my account. Horrible service