Terrible Slow service

<p> </p> <p>I bought a Hisence Infinity F20 white at Woolworths Southgate on 2016/07/09, however the handset worked only for 6 days and it stopped working, on the 16th July I took the devise back at Woolworths where I purchased, however on the 21st July I made a follow up regarding the devise I was told that it was still at the store, phoned the store again today 25th July still, then I decided to call Hisence call centre I was given the above Ref number***.</p> <p> </p> <p>I just want to know why it took so long for the Woolworths/Technician to collect the phone from the store?</p> <p> </p> <p>I’m so disappointed in the service rendered to me by Woolworths and Hisence.</p> <p> </p> <p>And can this be treated as a matter of urgency please. Can atleast some one give me feedback atleast?</p> <p> </p> <p>Thanks</p>