Terrible service!! Woolworths online

On the 1st of January I ordered boots for my son for his birthday on the Woolworths online service. Going through the questions of when I want delivery and what days delivery is available for the item I answered everything paid online etc. I thought wow, this is so awesome and easy.......up until today 21st January, I still have not received the item ordered and paid for on the 1st January 2019. And no correspondence from Woolworths to myself! Between my husband and myself we have called Woolworths online call center about 6 times, each time being promised that delivery would take place on a specific day to no avail! We are at our wits end.