Terrible service - will definitely not recommend.

Terrible experience with the Woolworths Online team. I was charged twice for my online order - it has been more than two weeks and I have still not been refunded! I have spoken to numerous people who initially said it was not deducted only "authorized" but when I received my statement and confirmed with them that it was deducted they said it would be paid back. They requested my card number telephonically which I feel was very inappropriate in this time and promised to be paid back in 24 hours or if not it will definitely show within 10 days after making the purchase. I have tried emailing and contacting them repeatedly but with no answer! I will never buy with them online and ensure friends and family will not either. At this point I am also considering cancelling my Woolworths Credit Card due to the pathetic service.