TERRIBLE SERVICE WHEN SHOPPING ONLINE - SHAME ON YOU WOOLWORTHS!!

I placed an order online with Woolworths for delivery on 10th December 2020 in time slots between 2 and 5pm. I waited in all day to make sure I would receive my delivery timeously . By 6pm I had not yet received delivery or a notification to explain the lack of delivery. I then called the online service contact number, and they could not trace my delivery. Apparently, it had not been sent out. I then asked them to cancel my order, which they duly did, and sent the confirmation of the cancellation to me via email. On the 11th December 2020, I received a call from the driver to say he is at my home with my delivery! I told him I was not home, and the order had been cancelled. I have now sent 7 emails to online shopping asking them to reimburse the funds into my account. To date, being the 16th December, I have not received a single reply, yet there is confirmation that the emails were read. This is a total lack of respect on their behalf. So unprofessional!! People be cautious when ordering with Woolworths online. Its more trouble than its worth! I ordered from another supermarket a few days ago and the process was so professional, it was a joy to deal with them. Woolworths on the other hand do not respect their customers enough to even respond to an email. All I ask is for my funds to be reimbursed….PLEASE WOOLWORTHS !!!!!!!