Terrible Service Received from Woolworths "Click and Collect "

An extremely disappointing experience with Woolworths "Click and Collect ". I placed an order with Woolworths Food to Collect food items purchased. I got to the dedicated parking bay at the time given by Woolworths and waited for my order. I waited for awhile but there was no Woolworths staff to be seen with my order as per the email I received. I eventually called a number from email only to be told sorry your order has been CANCELED. Like seriously I drove all the way with fuel shortages and only to be told my order was canceled. I received NO SMS or NO Email stating my order has been cancelled. When I asked gentlemen when will I get my money back so I can purchase food items for my family elsewhere I was told in 7 - 10 working days. So now I have no groceries or money to purchase elsewhere because I have to wait for Woolworths to return my money. Last time I ever use your Click and collect service. Waste of my time, money and fuel. Sad that during this time where we all already going through such turmoil in our country we receive such terrible service.