Terrible service ordering online

<p>On the 8th of February I bought a present for my wife on Woolworths website. I requested that the item be delivered on the 14 February.</p> <p>On the 14 February at 12:00 I called the customer service number because I had not received a tracking number for my purchase. The representative told me that the local branch had had a system failure and that the order had not been sent out. I asked her when it would be sent and I was told Friday the 17 only.</p> <p>I then asked to speak to the manager. I was put through to Seko Mbutiue. She informed me that they had had a global error with all of Woolworths online purchase orders since the 6 February and that they had no idea that I had even made a purchase. She was waiting for the IT department to tell her when the orders would go through. She offered a meak apology on behalf of Woolworths and that all she could do was to refund me. Thank you Woolworths for ruining Valentine's day. </p>