Terrible service on Online order

30 July - Order placed online for clothing for my daughter 19 August - email received indicating to review my order - I thought this was strange as I hadn’t received it yet but figured it was out for delivery and forgot about it 01 September - contact woolworths enquiring why my order indicated delivered but had not received it - they were insistent it was delivered so I requested proof of delivery and none was provided From this day emails between myself and customer care began whereby they indicated the product wasn’t delivered because the address listed was to a PO Box and so the package was returned to the warehouse - this address was not a PO Box and infact is a business address. After being promised a refund and still not received weeks later it seemed as though an entirely new agent took on my case and the process started all over again.

With hardly an apology for the inconvenience and missing out on items for my daughter to wear as by now she will have outgrown most of them being a growing baby.

I am incredibly disappointed in the service I’ve received from a retail company I only choose to use for groceries and clothing in my home has made me second guess my choice about where I choose to spend my money

Kindly note it is 19 October - no product or refund received to date