Terrible Service From Woolworths Online Shopping

Dear Woolworths<br> <br> What a disappointing online shopping experience with Woolworths.<br> I placed an order for a delivery to be delivered on Friday morning between 11 and 1. First I received a call on Friday morning to say that half of my order was left behind and that they would only deliver on Friday afternoon. Then the delivery guy called in the afternoon to say he was lost and I explained to him that the delivery address is in Northcliff and I gave him the address again. He said he would deliver on Saturday morning. On Saturday morning I called the call centre and explained that my order had not been delivered and that the delivery address was in Northcliff, not in Sunninghill. The Sunninghill pulled through from my work address loaded on Woolworths online. Another call centre agent called me back and promised that she would get someone to deliver my order in the afternoon. When I called back a rude agent kept me on hold for ten minutes and then told me that my order has been cancelled and I need to re-order the whole thing. This after I had explained that the order was for my cousin who is sick with cancer and desperately needed those groceries. How disgusting Woolworths.