Terrible service from Woolworths Online-order not delivered and refund still outstanding

I am extremely disappointed with the service I have received from Woolworths Online.

I placed an online order on 25 July 2026 . The order was never delivered. After numerous issues and explanations regarding the failed delivery, I eventually requested a refund on 6 August 2026.

Woolworths subsequently confirmed to me in writing that my refund had been processed and sent to their Finance Department. I was specifically advised that the refund should reflect within 3–5 working days.

It is now 18 August 2026, and I still have not received my money.

It is one thing to provide a customer with a terrible delivery experience, but it is completely unacceptable to then make that same customer struggle to get their own money back for things that were never delivered.

I have been patient and have given Woolworths more than enough opportunity to resolve this. I should not have to continuously follow up for a refund that is rightfully due to me.

I would like Woolworths to:

1. Process and release my full refund immediately. 2. Provide me with proof that the refund has actually been processed, including the processing date and refund reference. 3. Explain why I was told the refund would take 3–5 working days when that timeframe has now passed without my money being returned.

At this point, I am not looking for another apology or another promise that the matter has been escalated. I want my refund.

This entire experience, from the failed delivery to the delay in returning my money, has been incredibly disappointing and has seriously affected my confidence in Woolworths as a brand- I am going to buy at other stores that actually value their customers- if you want to buy something don’t bother buying from Woolworths as even their stuff is *********** enough to offer zero assistance. I would advise anyone to not spend money on this brand